Spanish Bilingual Technical Support Representative (Hybrid) - Bali

Dexcom · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 10,000,000 - 15,000,000
Dexcom is seeking a Spanish Bilingual Technical Support Representative to join our hybrid team in Bali. In this role, you will provide technical support to our customers, ensuring they have a seamless experience with our products. This is a great opportunity to work in a dynamic and supportive environment while contributing to our global success.

📋 Tanggung Jawab Pekerjaan

Provide technical support to customers via phone, email, and chat, ensuring their issues are resolved efficiently.,Assist customers with product setup, troubleshooting, and general inquiries related to Dexcom products.,Document and track customer issues and resolutions to improve our support processes.,Collaborate with cross-functional teams to ensure customer issues are addressed promptly and effectively.,Maintain accurate and up-to-date records of customer interactions and support activities.,Stay informed about product updates and changes to provide accurate information to customers.,Participate in training and development programs to enhance your skills and knowledge.,Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

Fluent in Spanish, both written and spoken.,Proven experience in technical support or customer service roles.,Excellent communication skills, both verbal and written.,Strong problem-solving and analytical skills.,Ability to work independently and as part of a team.,Experience with Dexcom products is a plus.,Proficiency in using customer relationship management (CRM) software.,Bachelor's degree in a related field is preferred but not required.

🛠️ Keahlian

Spanish language proficiencyTechnical support experienceCustomer relationship managementProblem-solving skillsAttention to detailTeamwork and collaboration
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