Customer Service Representative (GraPARI) - Sibolga

Join Infomedia Nusantara as a Customer Service Representative (GraPARI) and become a vital part of our team in delivering exceptional service to our valued customers. Based in the vibrant regions of Bali, this role offers a dynamic work environment where you can grow and thrive.

As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You will work closely with our team to provide a seamless customer experience, using tools like CRM systems and communication platforms to manage interactions effectively.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Assist customers with product and service queries, ensuring they receive the best possible support.
• Document customer interactions and follow up on unresolved issues to ensure customer satisfaction.
• Collaborate with the sales and marketing teams to promote our products and services.
• Monitor and analyze customer feedback to identify areas for improvement.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Provide training and support to new team members as needed.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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